How We Support You
How to access a paid service
What approach do we take in working with clients?
We are committed to working clients to deeply understand their unique needs and support them with information to be their healthiest. We take an evidenced based, empathetic approach in supporting clients.
Prior to each consultation, each client completes a profile (with relevant medical, nutrition and social information). This takes roughly 5 to 45 minutes depending on whether the client prefers to only include their contact information and medical diagnosis (es) and have us support them with completion of the profile during the first session or whether they prefer to complete it on their own so that more of the first session is focused on education rather than collecting information.
Once a client has a profile, a client is able to easily track progress towards goals using the website or the app. Commonly tracked items are food and water intake, physical activity, sleep and symptoms. Clients may also upload medical records and check these at any time. Payment is required prior to confirmation of providing a service. The verification process for payment is 3 days (excluding weekends).